FREQUENTLY ASKED QUESTIONS
Return:-You can initiate a return retun request within 15 days of delivery/as per the product description details.
There are certain items which are not returnable:
Refund:-Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 - 10 working days.
For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.
You can return an order by clicking Return on the My Orders page.
* We accept returns within 10 To 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
You can check the status of your order by clicking Track Order on the Minishopsy® page post account login.
Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
Again, once we dispatch your shipment, you will be notified via SMS.
Your tracking link may take up to 24 hours from shipping date to get activated.
In case of any unusual event which delays your order, you will receive an update from us.
Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines, post initiation:
You can cancel the orders that are in Order confirmation stage.
Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.
You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.
Exchange can be processed only for size-related concerns and minishopsy® owned products.
You may request an exchange for an order only once.
You may return the exchanged product if required.
The item to be exchanged will be picked up at the time of delivery of exchange order.
All items to be exchanged must be in original condition, with tags and packaging intact.
